DFA AI Strategy

Artificial intelligence is not just a technological advancement — it promises to be a transformative force that will shape the future of our world. DFA's AI² initiative focuses on using this emerging technology to amplify the impact of the work and services we deliver.

By making AI one of our divisional goals, we are committing to remain at the forefront of this technological revolution. Through the responsible adoption of AI across the division, we aim to improve efficiency, strengthen services, and support innovation.

Chatbots

DFA supports the responsible use of AI-powered chatbots to improve productivity, streamline processes and expand access to information. Chatbots may be developed for individual productivity, departmental needs, divisional services, or public-facing interactions.

From Idea to Deployment

Use the deployment guide for detailed instructions. The steps below provide a high-level overview of the DFA chatbot development and deployment process.

1. Identify & Register: Identify a potential chatbot use case and submit a registration request.
2. Readiness Review: The DFA chatbot program lead reviews the request and may follow up to clarify the proposed use case or gather additional information.
3. Review & Decision: The request is evaluated based on its intended use, audience, data, ownership, and requirements. The outcome may be approval to proceed, a hold pending further information, or request additional action.
4. Plan & Develop: For chatbots intended for websites or broader shared use, the owner develops a project plan and obtains the required approvals before development and deployment.
5. Deploy & Maintain: Once approved, the chatbot is launched following the deployment checklist. The owner is responsible for ongoing monitoring, maintenance, and annual review.